Frequently Asked Questions
1. What types of properties do you offer?
At Quito Rentals, we offer apartments, all located in the Avenida República de el Salvador that is best location in Quito. Whether you’re looking for suite for a solo traveler or a spacious apartment for a family vacation, we have options to suit every need.
2. How do I make a reservation?
Making a reservation is easy! Simply visit our website, browse through our listings, select your desired property, and check availability using our booking calendar. You can book directly through our secure online reservation system. For personalized assistance, feel free to contact our reservations team via email or phone.
3. What amenities are included in the rental properties?
Our rental properties are equipped with essential amenities such as fully furnished kitchens, comfortable beds, linens, towels, Wi-Fi, and in-unit laundry facilities. Our properties also feature additional amenities like parking and access to pools or gym depending on the building. Specific amenities can be found listed on each property’s page.
4. Is there a minimum stay requirement?
The minimum stay requirement is 2 nights. During peak seasons or holidays, longer minimum stays may apply. Please check the property details or contact us for specific information.
5. What are the check-in and check-out times?
Standard check-in time is 3:00 PM, and check-out time is 10:00 AM. However, we strive to accommodate early check-ins and late check-outs whenever possible, based on availability and prior arrangement. Please let us know your arrival and departure times in advance to assist us in making necessary arrangements.
6. Are your properties centrally located?
Yes, our properties are centrally located in the best neighborhood of Quito that is Avenida República de el Salvador, offering convenient access to attractions, restaurants, shopping centers, and public transportation. Whether you prefer to explore the historic Old Town or enjoy the modern amenities of Quitol, you’ll find our properties ideally situated for a memorable stay.
7. What measures do you take to ensure the safety and cleanliness of your properties?
We prioritize the safety and cleanliness of our properties. Each rental undergoes thorough cleaning between guests, and we adhere to strict hygiene protocols. Our properties are equipped with smart smoke and monoxide detectors, fire extinguishers, smarts lock systems and the buildings have security guards 24×7 and security cameras. We aim to provide a comfortable and secure environment for all our guests.
8. What payment methods do you accept?
We accept Credit or debit cards with Datafast or PayPal for online bookings through our website. Datafast provider in Ecuador and PayPal provide a secure way to may payments online without sharing financial information. Simply select the provider Datafast or PayPal option during checkout and follow the prompts to complete your transaction. For alternative payment methods or corporate bookings, please contact our reservations team directly to discuss options.
9. What is your cancellation policy?
Our cancellation policy varies depending on the property and the time of year. Generally, we offer a full refund for cancellations made within a specified timeframe before the check-in date. Please review the cancellation policy listed on the property’s page or contact us for detailed information regarding your reservation.
10. Security Deposit?
At Quito Rentals, we want to ensure a pleasant and worry-free stay for all our guests. To protect our properties and cover any potential damages or excessive cleaning costs, we require a security deposit for each booking. Please review the following information regarding our security deposit policy:
10.1. Amount:
The amount of the security deposit varies depending on the property and length of stay. Typically, it ranges from [amount] to [amount], but specifics will be provided during the booking process.
10.2. Payment Method:
The security deposit must be paid at the time of booking along with your rental fees thru Datafast or PayPal, which Will be processed securely through our online booking platform.
10.3. Refund Process:
– The security deposit will be refunded in full within [number] days after your departure, provided the following conditions are met:
– No damage is done to the property or its contents beyond normal wear and tear.
– No excessive cleaning is required beyond what is considered reasonable.
– All access cards, and remote controls are returned to the designated drop-off location.
– No violations of our rental policies or house rules, such as smoking in non-smoking areas or exceeding maximum occupancy limits.
10.4. Deductions:
– In the event that damages or excessive cleaning costs are incurred during your stay, we will notify you of any deductions from the security deposit. We will provide a detailed account of the charges and the remaining balance, if any, will be refunded accordingly.
10.5. Inspection:
– A thorough inspection of the property will be conducted after your departure to assess its condition. You may request to be present during this inspection if desired.
10.6. Disputes:
– If you disagree with any deductions made from your security deposit, please notify us promptly. We will review the matter and work to resolve any disputes fairly and transparently.
10.7. Additional Information:
– Please note that the security deposit is not considered as part of your rental payment and will be held separately until after your stay.
Still Have Questions?
If you have any further questions or need assistance, please don’t hesitate to contact us. Our friendly team is here to help you plan your stay in Quito and ensure a seamless booking experience.